Duval Invitations

Awful Experience...READ THIS REVIEW!

Rating details

My Photos [ view large ]

• 

My Ratings:
Overall:
Value:
Professionalism:
Responsiveness:
Flexibility:

• Wedding Date: 06/07/10
• Review Date: 06/08/10

I had an awful experience. When I visited the website, I was pleased to see that all their invitations were unique and handmade. Granted, I ordered on a time crunch, but they assured me they could get them done on a certain date we agreed on. I got them in 2 weeks late, however that wasn't my issue. My issue was the workmanship and quality that I recieved in turn for paying $3500. Feathers were missing out of boxes, rhinestones fell of the embellishments, the printing on the return envelopes were off center, some of the invitations were taped and some werent, and some of the boxes were torn on the egdes and the paint was scratched off due to careless packaging, and I recieved no address labels. When I called to let them know about the situation, they argued that each invitation was handmade and wouldn't look the same, and that they never even saw the invitations before sending them. How can they argue about invitations they've never seen? She was completely unprofessional and started raising her voice at me. They advertise 100% satisfaction garuntee on their website, obviously that's not the case. She said I could send the invitations back for new ones, but with the wedding already being a month away, that solution was irrelevant to my particular situation. They offered no solutions and left me with rude comments. The invitations are my biggest dissapointment about my wedding. I am so upset that I've even taken action to dispute charges. Anyone that wants pictures, I have plenty.

Duval Upscale Invites

Awful Experience...READ THIS REVIEW!

Rating details

My Photos [ view large ]

• 

My Ratings:
Overall:
Value:
Professionalism:
Responsiveness:
Flexibility:

• Wedding Date: 06/07/10
• Review Date: 06/08/10

I had an awful experience. When I visited the website, I was pleased to see that all their invitations were unique and handmade. Granted, I ordered on a time crunch, but they assured me they could get them done on a certain date we agreed on. I got them in 2 weeks late, however that wasn't my issue. My issue was the workmanship and quality that I recieved in turn for paying $3500. Feathers were missing out of boxes, rhinestones fell of the embellishments, the printing on the return envelopes were off center, some of the invitations were taped and some werent, and some of the boxes were torn on the egdes and the paint was scratched off due to careless packaging, and I recieved no address labels. When I called to let them know about the situation, they argued that each invitation was handmade and wouldn't look the same, and that they never even saw the invitations before sending them. How can they argue about invitations they've never seen? She was completely unprofessional and started raising her voice at me. They advertise 100% satisfaction garuntee on their website, obviously that's not the case. She said I could send the invitations back for new ones, but with the wedding already being a month away, that solution was irrelevant to my particular situation. They offered no solutions and left me with rude comments. The invitations are my biggest dissapointment about my wedding. I am so upset that I've even taken action to dispute charges. Anyone that wants pictures, I have plenty.